At won110, we believe enjoyable entertainment starts with awareness and self-control. Learn how we support every member to play smart, safe, and responsibly at all times.
Our Tools & Support
Set daily or weekly playtime limits directly from your account settings. The system will alert you and log you out automatically once the limit is reached.
Control how much you deposit or wager per day, week, or month. Limits can be reduced immediately, but increases require a 72-hour waiting period.
Need a short break? Activate a play pause for 24 hours, 48 hours, or 7 days. During this period, you will not be able to log in or place any wagers.
If you feel the need to stop for a longer period, self-exclusion options ranging from 1 month to 5 years are available. Your account will be fully suspended for the duration of that period.
Won110 is open to members aged 18 and above only. The KYC process ensures all registrations are age-verified, and parental control software is recommended for family safety.
Self-screening tools are available on the platform to help you identify potentially concerning play patterns, with practical suggestions on next steps.
Need Immediate Help?
Reach our support team, available to assist you 24 hours a day, 7 days a week via Live Chat in the platform.
View FAQUseful Links
won110 Reminder: Gambling is entertainment, not a source of income. Play only with money you can afford to lose, and always prioritise your everyday needs first.
At won110, we do more than provide an entertainment platform — we are also committed to ensuring every member plays in a safe, controlled, and enjoyable environment. Responsible gaming is not just a slogan for us; it is at the core of how we operate and build lasting trust with our loyal members across Malaysia.
Won110 recognises that for a small number of individuals, gambling activity can lead to more serious problems. As such, we invest in protective tools, staff training, and monitoring systems specifically designed to identify and assist those who may need additional support — well before the situation worsens.
Our commitment rests on three core pillars: prevention through easily accessible self-control tools, early detection through a gameplay pattern monitoring system, and ongoing support through a dedicated team trained to handle problem gambling issues. These three pillars work together to protect the wellbeing of our members.
Our Belief: Every won110 member deserves an enjoyable gaming experience free from pressure. We are here to ensure entertainment stays just that — entertainment.
Healthy gambling means you are always in control — you decide when to play, how long to play, and how much to spend. It is not about winning or losing, but about enjoying the experience without letting it take over your daily life.
The following are the core principles of healthy gambling that we recommend to all won110 members:
Helpful Tips: Try the "30-30-30" method — play for 30 minutes, take a 30-minute break, then ask yourself whether you still want to continue. This helps you stay mindful and in control.
Problem gambling rarely appears overnight. It develops gradually, and those affected are often the last to notice. Recognising the early warning signs is a crucial first step toward getting help in time.
| Signs | Level | Recommended Actions |
|---|---|---|
| Thinking about gambling constantly | Mild | Set a session time limit |
| Increasing wager amounts to feel more excitement | Mild | Activate deposit limit |
| Lying to family about gambling activity | Moderate | Activate play break |
| Chasing losses — continuing to play to try to recover money | Moderate | Contact won110 support |
| Neglecting work or family responsibilities | Severe | Activate self-exclusion |
| Borrowing or stealing money to gamble | Severe | Seek professional help immediately |
| Feeling anxious or irritable when unable to gamble | Severe | Seek professional help immediately |
Important: If you identify more than three of the above signs in yourself, we encourage you to contact the won110 support team or seek professional help. Acknowledging a problem is the bravest and most important step you can take.
Won110 provides a range of self-control tools accessible directly from your account settings. All tools are designed to help you stay in control without needing to contact customer support first — simple, fast, and effective.
Set a maximum playtime per day. The system alerts you 10 minutes before the limit is reached and logs you out automatically.
Control how much money goes into your account. Limits can be reduced immediately; increases are subject to a 72-hour waiting period.
Set a maximum loss amount per day or week. Once the limit is reached, the system will stop all wagering activity.
Take a break for 24 hours to 30 days. During this period, your account cannot be used for any wagering activity.
A stricter option to exclude yourself for 1 month to 5 years. The account is fully closed and cannot be reopened before the period ends.
Access a full record of your gaming sessions, deposits, withdrawals, and wagers at any time for better self-monitoring.
How to Access: All these tools are available under "Account Settings" → "Responsible Gaming" once you are logged in to the won110 platform. Changes to lower limits take effect immediately.
Answer the following questions honestly. If you answer "yes" to three or more questions, we encourage you to apply self-control measures or contact our support team.
Have you ever gambled with more money than you could afford to lose?
Have you ever lied to family or friends about how much time or money you have spent on gambling?
Have you ever tried to stop gambling but failed?
Have you ever sacrificed time with family, work, or other hobbies in favour of gambling?
Do you feel anxious, stressed, or irritable when you have not gambled for a few days?
Have you ever borrowed money or sold belongings to fund your gambling?
Do you use gambling as a way to escape problems or negative feelings?
Have you ever felt regret or guilt after gambling, yet continued playing anyway?
Note: This assessment is an initial guide only and is not a clinical diagnosis. If you have concerns, please contact the won110 support team or a professional counsellor for a more thorough evaluation.
Won110 takes seriously its obligation to ensure our platform is inaccessible to individuals under 18. This is not merely a legal requirement — it is a moral responsibility we uphold with full conviction.
If you have children or teenagers at home, here are steps you can take to protect them from accessing online gambling sites:
Reporting: If you suspect that someone under 18 years of age has registered a won110 account, please contact our support team immediately via Live Chat. We will investigate and take action within 24 hours.
If you or someone you know is experiencing gambling-related problems, know that help is always available. Having the courage to ask for help is a sign of strength, not weakness.
won110 Support
Our trained support team is ready to help you set limits, activate self-exclusion, or simply talk through any concerns you may have.
Available 24/7 via Live Chat on the platform
Professional Counselling Malaysia
The Malaysian Board of Counsellors (MBC) provides a list of certified counsellors who can assist with addiction and gambling-related issues.
Find a registered counsellor on the LKM website
Peer Support Group
Gamblers Anonymous Malaysia offers a peer support platform where you can share your experiences and receive encouragement from others who have been through similar situations.
Regular meetings held across Malaysia
Contact Us Directly
For self-exclusion requests, inquiries about control tools, or any responsible gaming-related issues, email our dedicated team.
FAQ
Join the won110 Community
Register a won110 account today and enjoy a premium entertainment experience with the full confidence that your safety and well-being are always our top priority.